BMC Helix ITSM Service Desk service - Documentation for BMC Helix Subscriber Information
Jessica Wilkins general
Users accessing the service via the BMC Helix Digital Workplace portal, commonly referred to as end users, require only a Read license type; however, if a user is assigned a named or concurrent license and accesses via this portal, they are consuming their assigned license type. A Read license enables a user to submit and modify requests as part of the BMC Helix Digital Workplace entitlement.
