Configuring the proxy server settings - Documentation for Remedy Action Request System 18.05
Jessica Wilkins For Twitter notifications to work correctly, it is necessary to have internet access to Twitter and Twitter4j websites from the client computer and from the computer where AR plugin server is running. If your organization does not provide direct internet access, the requests will be routed through a HTTP/HTTPS proxy server. In this case, the required proxy information must be provided during configuration in the new AR System Proxy Server Settings form that can be accessed through BMC Remedy Mid Tier.
Fields in AR System Proxy Server Settings form
Fields | Description |
|---|---|
AR Server | Fully-qualified name (FQDN) of the computer where AR plugin server is running. |
Proxy Server Host | Name or IP address of the HTTP/HTTPS proxy server that allows connection to the internet. |
Proxy Server Port | The proxy server port number. |
Proxy Server User Name | (Optional) If the login credentials are required to connect to the proxy server. |
Proxy Server Password | (Optional) If the login credentials are required to connect to the proxy server. |
Note
Only one entry must be made in this form for one BMC Remedy AR System server. If multiple entries are made, any one of those entries may be picked up by the Twitter plug-in.
