SectionFieldDescriptionINPUT MAPConnection Id

Enables a connection between BMC Helix Digital Workplace Advanced and the BMC Helix Business Workflows instance by using the BMC Helix Platform connector.
In the Edit Expression dialog box, in Available Values, expand Connection, and add BMC Helix Platform.

For more information about connectors, see Service connector overview .

Sub-catalog ID

This ensures that the workflow is run for a service in the BMC Helix Business Workflows sub-catalog.

In the Edit Expression dialog box, in Available Values, select Process Variables > SBContext > Service, and add SubCatalog ID.

Service Request GUID

When a case is created for a service request, the service request GUID is used in the case.

In the Edit Expression dialog box, in Available Values, select Process Variables > SBContext > Service Request, and add SERVICE REQUEST GUID.

Service Request Display ID

This ensures that when a case is created for a service request, the service request ID is displayed in the case.

In the Edit Expression dialog box, in Available Values, select Process Variables > SBContext > Service Request, and add SERVICE REQUEST ID.

Requester

When a case is created for a service request, the requester is displayed in the case.

In the Edit Expression dialog box, in Available Values, select Process Variables > SBContext > Requested For User, and add LOGIN NAME.

Ticket Template GUID

When a case is created for a service request, the ticket template GUID is displayed in the case.

In the Edit Expression dialog box, in Available Values, select Process Variables > Template.

ContactSpecify this field if you want to use Contact in a questionnaire. A case is created with the contact that is provided in a service request. In the Edit Expression dialog, in Available Values, select Process Variables > SBContext > Requested By User > Contact.SummarySpecify this field if you want to use Summary in a questionnaire. A case is created with the summary that is provided in a service request. In the Edit Expression dialog, in Available Values, select Process Variables > Summary.DescriptionSpecify this field if you want to use Description in a questionnaire. A case is created with the description that is provided in a service request. In the Edit Expression dialog, in Available Values, select Process Variables > Description.Q & AsSpecify this field if you want to create a questionnaire for the workflow. In the Edit Expression dialog box, in Available Values, select Process Variables > SBContext, and add Questions and Answers.Process Correlation Id

Used internally by BMC to track a particular instance of a case and service request.

In the Edit Expression dialog box, in Available Values, expand General, and add PROCESS CORRELATION ID. For more information about the process correlation ID, see Service connector overview .

Category Tier 1Specify this field if you want to use Category Tier 1 in a questionnaire. A case is created with the category tier that is provided in a service request. In the Edit Expression dialog, in Available Values, select Process Variables > Category Tier 1.Category Tier 2Specify this field if you want to use Category Tier 2 in a questionnaire. A case is created with the category tier that is provided in a service request. In the Edit Expression dialog, in Available Values, select Process Variables > Category Tier 2.Category Tier 3Specify this field if you want to use Category Tier 3 in a questionnaire. A case is created with the category tier that is provided in a service request. In the Edit Expression dialog, in Available Values, select Process Variables > Category Tier 3.Category Tier 4Specify this field if you want to use Category Tier 4 in a questionnaire. A case is created with the category tier that is provided in a service request. In the Edit Expression dialog, in Available Values, select Process Variables > Category Tier 4.Region Specify this field if you want to use Region in a questionnaire. A case is created with the region that is provided in a service request. In the Edit Expression dialog, in Available Values, select Process Variables > Region.SiteSpecify this field if you want to use Site in a questionnaire. A case is created with the site that is provided in a service request. In the Edit Expression dialog, in Available Values, select Process Variables > Site.PrioritySpecify this field if you want to use Priority in a questionnaire. A case is created with the priority that is provided in a service request. In the Edit Expression dialog, in Available Values, select Process Variables > Priority.Target DateSpecify this field if you want to use Target Date in a questionnaire. A case is created with the target date and time that is provided in a service request. In the Edit Expression dialog, in Available Values, select Process Variables > Target Date.OUTPUT MAPAddThis ensures that when a workflow is executed, a case is created for the service request. To add an output parameter, perform the following steps:

1. Click Add.
2. From the Name list, add Case.
3. In Source, from the Available Values section, add Case.
4. Click OK.